Frequently Asked Questions

Ordering

How do I place an order?

Choose a product, select the available options and add it to your cart. Review your cart, enter your delivery details and complete payment using one of the methods shown at checkout.

Can I change or cancel my order?

Contact us at support@livadora.com as soon as possible. We may be able to change or cancel an order within 24 hours if fulfilment has not started. Once an order has shipped, the return process applies.

Shipping

How much is U.S. shipping?

Standard shipping within the United States is free.

When will my U.S. order arrive?

Orders are normally handled within 1–2 business days. Estimated transit after dispatch is 7–9 business days, giving an estimated total delivery window of 8–11 business days. Orders placed after 12:00 PM Pacific Time are processed from the next business day.

How do I track my order?

We send tracking information by email after dispatch. You can also use the Track Your Order link in the store menu.

Returns and refunds

What is the return window?

Eligible items may be returned within 30 days after delivery. Items must be new, unused and in their original condition and packaging.

Do I pay for a U.S. return?

Eligible returns from the United States have no return-shipping fee. Contact us before sending anything back so we can authorize the return and provide the correct instructions.

When will I receive my refund?

After an approved return is received and inspected, we process the refund to the original payment method within 7 days. Your bank or payment provider may need additional time to post it.

What if my order is damaged, defective or incorrect?

Email support@livadora.com promptly with your order number and clear photos. We will review the issue and provide the appropriate resolution.

Still need help?

Visit our Contact page or email support@livadora.com.

Phone: +61283171378

Customer Service: Monday to Friday: 6:00 PM – 02:00 AM CET.

We aim to reply within 1–2 business days.