Shipping Policy

Livadora offers free standard shipping within the United States.

United States delivery estimates

• Order cutoff: 12:00 AM Pacific Time, Monday through Friday.
• Handling time: 1–2 business days.
• Transit after dispatch: 7–9 business days.
• Estimated total delivery window: 8–11 business days.

Business days exclude weekends and applicable public holidays. Delivery estimates begin after an order is confirmed and may be affected by carrier disruption, severe weather, an incomplete address or other events outside our reasonable control.

Order tracking

When your order ships, we send tracking details to the email address used at checkout. Tracking may take a short time to update after the carrier receives the parcel.

Address changes

If you need to correct an address, contact support@livadora.com as soon as possible. We cannot guarantee a change after fulfilment has started or the parcel has been transferred to the carrier.

Delayed or missing deliveries

Check the tracking information and the delivery address first. If tracking has not updated for an unusual period or the parcel is marked delivered but cannot be found, contact us with your order number so we can investigate.

Destinations outside the United States

Where international delivery is offered, the delivery price and estimate shown at checkout for that destination apply. Import duties, taxes or fees, where applicable, are the customer’s responsibility unless checkout expressly states otherwise.

Returns

Return instructions are provided only after authorization. Do not send a product to an address shown on a parcel without contacting us first. See our Return and Refund Policy for eligibility and instructions.

Contact

Email: support@livadora.com

Phone: +61283171378

Customer Service: Monday to Friday: 6:00 PM – 02:00 AM CET.

We aim to respond within 1–2 business days.