Return and Refund Policy

We accept eligible return requests made within 30 days after delivery.

Return eligibility

• The return must be requested within 30 days after delivery.
• The item must be new, unused and in its original condition.
• Original packaging, accessories and included materials must be returned with the item.
• Proof of purchase or the Livadora order number is required.

How to request a return

Email support@livadora.com with your order number, the item you wish to return and the reason for the request. Wait for authorization and return instructions before mailing anything. Unauthorised returns may be delayed or refused.

U.S. return shipping

Eligible returns from the United States have a return-shipping fee of $0. We will provide the applicable return instructions after authorizing the request.

Damaged, defective or incorrect items

Contact us promptly after delivery with your order number and clear photos of the product, packaging and issue. We will review the information and provide the appropriate resolution.

Exchanges

Exchanges are accepted for eligible items, subject to availability. Contact us before returning the original item so we can confirm the available options and instructions.

Non-returnable items

Items that cannot be returned for hygiene, safety or legal reasons will be identified on the relevant product page before purchase. Used items, items missing original packaging or items damaged after delivery through misuse are not eligible unless applicable law requires otherwise.

Refunds

After an approved return is received and inspected, we process the refund to the original payment method within 7 days. Your bank or payment provider may require additional time to make the funds available. Original delivery charges, if any, are refundable only where required by applicable law or where we confirm otherwise.

Cancellations

Contact us as soon as possible if you need to cancel an order. We may be able to cancel it before fulfilment begins. If the order has already shipped, the standard return process applies.

Consumer rights

Nothing in this policy limits any mandatory rights available to you under applicable consumer law.

Contact

Email: support@livadora.com

Phone: +61283171378

Customer Service: Monday to Friday: 6:00 PM – 02:00 AM CET.

We aim to respond within 1–2 business days.